* Regular office hours begin at 9:00 a.m. Monday through Friday, except holidays.
* We will begin answering phones at 8:00 a.m. for appointments.
* Saturday and Sunday 10:00 a.m. to 1:00 p.m. for urgent care appointments.
* We ask that you make appointments in advance so that we can provide time for every patient. If you need to cancel your appointment, please make sure to call to cancel as soon as possible. If you do not cancel or keep your appointment two times or more you may be dismissed from the clinic care. Please be aware that a missed appointment could have been utilized for someone else.
* To try to prevent the spread of infections, please limit the number of persons brought along for an appointment.
* Please keep us informed of all the changes in your address, phone numbers, insurance or emergency contacts.

* Well-Baby check-ups immunizations can be scheduled at 2 weeks, 2 months, 4 months, 6months, 9 months, 12 months,
18 months and 2 years. Thereafter, well-child preventative visits are recommended annually.
* Beginning at 2 months of age, immunizations are evaluated at each well-child
* Please bring your child’s shot records to each well-child appointment so it can be update as needed.

* Yes. Please call the office prior to your appointment to verify that we contract with your insurance company
* When you have insurance, please provide us with your group and subscriber numbers at each visit.
* Co-pays are required to be paid at the time of service (as part of our contract with your health plan). You will  receive a statement after we hear from your insurance company.

* Allergy shots are available during regular office hours Monday through Friday.
* Keep in mind that patients are required to stay in the clinic for 30 minutes following each injection.

* Occasionally, the doctor will need a lab test to verify the best course of treatment for your child.
* In the event that you visit the clinic in order to drop off a specimen or to have a specimen collected, a minimum
   office call will be charged.
* You will be notified of any lab results which are not within normal limits.
* Some specimens are sent to an outside lab. You will receive a bill from the lab for work done by them.

* If you feel your child has a medical problem that cannot wait until regular office hours, please call (360) 748-6693 to
   speak with our answering service.
* Our providers are on call 24 hours a day.

* Please be aware that any changes in continuing medication requires a follow up appointment.
* Please call ahead to make a medication recheck appointment.
* Also, please provide a 48-hour notice to our clinical staff for any needed medication refills. 
* Always be prepared for vacation or any travel plans that you have enough medication for the trip! Call ahead!