Financial Policy

Chehalis Children’s Clinic has developed a Financial Policy that clearly outlines patient and practice financial responsibilities. We are committed to providing our patients with the best possible medical care and also minimizing administrative costs. This Financial Policy had been established with these objectives in mind, and to avoid any misunderstanding or disagreement concerning payment for professional services.

Our office participates with numerous insurance companies and managed health care programs. For patients that are members of one of these plans our business office will submit a claim for services rendered. All necessary insurance information, including special forms, must be completed by the patient/patient’s guardian prior to leaving the office. If a patient has insurance that we do not participate in, our office is happy to file the claim upon request;
However, payment in full is expected at time of service.

 It is the patient/patient’s guardian responsibility to pay and deductible, co-payment or and portion of the charges as specified by the plan at the time of visit. Any medical services not covered by an individual’s insurance plan are the patient’s responsibility and payment in full is due at the time of visit. If this is not possible, we will be happy to reschedule your appointment. Payment for professional services can be made with cash or check.

Patients that do not have insurance are expected to pay for professional services at time of service unless prior
arrangements have been made with us.

It is the patient/patient guardians responsibility to provide us with current insurance information and to bring their insurance card to each visit. In addition we require patient guardian’s social security number and/or a government issued ID.

Our staff is happy to help with insurance questions relating to how a claim was filed, or regarding any additional information the carrier might need to process the claim. Specific coverage issues, however, can only be addressed by the insurance company member services department (number is on the card).

 Our practice firmly believes that a good physician/patient relationship is based upon understanding and good communication. Questions about financial arrangements should be directed to the billing office. We are here to help you.

Notice of Privacy Policy

NOTICE OF PRIVACY PRACTICES

This notice describes how medical information about you may be used and disclosed, and how you can get access to this information. Please review it carefully.

Chehalis Children’s Clinic, P.S. respects your privacy. We understand that your personal health information is very sensitive. We will not disclose your information to others unless you tell us to do so, or unless the law authorizes or requires us to do so.

The law protects the privacy of the health information we create and obtain in providing our care and services to you. For example, your protected health information includes your symptoms, test results, diagnosis, treatment, health information from other providers, and billing and payment information relating to these services. Federal and state law allows us to use and disclose your protected health information for purposes of treatment and health care operations. State law requires us to get your authorization to disclose this information for payment purposes.

NOTICE OF PRIVACY PRACTICES

For payment:
We request payment for your health insurance plan. Health plans need information from us about your medical care. Information provided to health plans may include your diagnosis, procedures performed or recommended care.

For health care operations:
We use your medical records to assess quality and improve services.
We may use and disclose medical records to review the qualifications and performance of your health care providers and to train our staff.
We may contact you to remind you about appointments and give you information about treatment alternatives or other health-related benefits and services.
We may contact you to raise funds.
We may use and disclose your information to conduct or arrange for services, including:

– medical quality review by your health plan;
– accounting, legal, risk management, and insurances services;
– audit functions, including fraud and abuse detection and compliance programs.

We may use and disclose your protected health information without your authorization as follows:

With Medical Researchers – if the research has been approved and has policies to protect the privacy of your health information. We may also share information with medical researches preparing to conduct a research project.
To Funeral Directors/Coroners consistent with applicable law to allow them to carry out their duties. To Organ Procurement Organizations (tissue donation and transplant) or persons who obtain, store, or transplant organs.
To the food and Drug Administration (FDA) relating to problems with food, supplements, and products.
To comply with Workers’ Compensation Laws- if you make a workers’ compensation claim.
For Public Health and Safety Purposes as Allowed or Required by Law:
To prevent or reduce serious, immediate threat to the health or safety of person or public, to public health or legal authorities
To protect public health and safety to prevent or control disease, injury, or disability
To report vital statistics such as births or deaths.
To report suspect abuse of neglect to public authorities.
To Correctional Institutions if you are in jail or prison, as necessary for your health and the health and safety of others.
For Law Enforcement Purposes such as when we receive a subpoena, court order, or other legal process, or you are the victim of a crime.
For health and safety Oversight Activities. For example, we may share health information with the Department of Health.
For Disaster Relief Purposes. For example, we may share health information with disaster relief agencies to assess health risks on a job site.
To the Military Authorities of the U.S. and Foreign Military Personnel. For example the law may require us to provide information necessary to military mission.
In the Course of Judicial/Administrative Proceedings at your request, or a directed by a subpoena or court order.
For Specialized government Function. For example, we may information for national security purposes.

Your Health Information Rights

The Health and billing records we create and store are the property of Chehalis Children’s Clinic, P.S. The Protected health information in it, however, generally belongs to you. You have a right to:

The Health and billing records we create and store are the property of Chehalis Children’s Clinic, P.S. The Protected health information in it, however, generally belongs to you. You have a right to:

Receive, read and ask questions about this Notice;
Ask us to restrict certain uses and disclosures. You must deliver this request in writing to us. We are not required to grant the request. But we will comply with any request granted;
Request and receive from us a paper copy of the most current Notice of Privacy Practices for Protected Health Information (“Notice”)
Request that you be allowed to see and get a copy of your protected health information. You may make this request in writing. We have a form available for this type of request;
Have us review a denial of access to your health information-except in certain circumstances;
Ask us to change your health information. You may give us this request in writing. You may write a statement of disagreement if your request is denied. It will be stored in your medical record, and included with any release of your records;
When you request, we will give you a list of disclosures of your health information. The list will not include disclosures to a third-party payer. You may receive this information without charge once every 12 months. We will notify you of the cost involved if you request this information more than once in 12 months;
Ask that your health information be given to you by another means or at another location. Please sign, date and give us your request in writing.
Cancel prior authorization to use or disclose health information by giving us a written revocation. Your revocation does not affect information that has already been released. Id also does not affect any action taken before we have it. Sometimes, you cannot cancel and authorization if it’s purpose was to obtain insurance.

For help with these rights during normal business hours, please contact:

The Privacy Officer
Chehalis Children’s Clinic, P.S.
Chehalis, WA. 98532
360-748-6693

Our Responsibilities

We are required to:

Keep your protected information private;
Give you this Notice;
Follow the terms of the Notice;
We have the right to change our practices regarding the protected health information we maintain. If we make changes we will update this Notice. You may receive the most recent copy of this Notice by calling and asking for it or by visiting out office to pick one up.

To ask for Help or Complain

If you have questions, want mor information, or want to report a problem about the handling of your protected health information, you may contact:

The Privacy Officer
Chehalis Children’s Clinic, P.S.
370 S. Market Blvd.
Chehalis, WA. 98532
360-748-6693

If your believe your privacy rights have been violated, you may discuss your concerns with any staff member. You may also deliver a written complaint to The Privacy Officer at our practice. You may also file a complaint with the U.S. Secretary of Health and Human Services. If you complain, we will not retaliate against you.

Other Disclosures and Uses of Protected Health Information

Notification of Family and Others
Unless you object, we may release health information about you to a friend or family member who is involved in your medical care. We may also give information to someone who helps pay for your care. We may tell your family or friends your condition and that you are in the hospital. In addition, we may disclose health information about your to assist in disaster relief efforts.
You have the right to object to this use of disclosure of your information. If you object, we will not use or disclose.

Other Uses and Disclosures of Protected Health Information
Uses and disclosures not in this Notice will be made only allowed or required by law or with your written authorization.

Effective Date: April 14, 2003